As part of my paperless drive I scan and destroy all my credit card and till receipts. Today I had an item to return to my local DIY store so searched and found (thank you Alfred) the receipt PDF, printed it out on A4 paper and went back for a refund.
The retailer, B&Q, have very distinctive orange backed receipts and it was very obvious that mine was not an original (see photo). I was told by the store staff that unless I had the original copy no refund could be given. I argued that my scan and reprint was legally valid but to no avail.
Eventually, after much debate, and because it was a low value (£7) item, as a “gesture of goodwill” they gave me a credit against more purchases.
I wonder how many people who are trying to turn their life ‘paperless’ have had similar problems. Was I right that a scanned and reprinted copy is legally valid?
Each week I empty my wallet out and run everything through the scanner on a ‘credit card receipt’ profile. This scans only one side, OCR’s and files as a PDF in a specific folder. Hazel picks it up, reads the date, renames the file and moves it to an archive.
This works very well and I can search the receipts out using Spotlight or Alfred, usually easily finding the one I need out of thousands.
I hope that retailers start to recognise that over time they will need to rely on electronically stored records and get used to customers making returns with non-original copies of their receipts.